OMAR's CV

Message
WhatsAppLinkedIn
OMAR MAHMOUD

OMAR MAHMOUD

Provided customer support for Mobily Telecom consumers via chat and call channels.

OMAR ABDU

Profile summary

Experienced Customer Service Professional with 4 years of progressive experience in telecommunications and digital support environments across the UAE and KSA. Track record of managing order entries, coordinating with delivery teams, and resolving complex inquiries for major accounts including Mobily Telecom and McDonald's UAE. Dedicated to maintaining high performance standards in call quality, handling time, and issue resolution.

Career highlights

Telecom Customer Support: Provided consumer support for Mobily Telecom through chat and call channels while assisting with billing, mobile services, technical issues, and plan activations.

Digital Order Management: Handled customer orders through digital and phone channels for McDonald's UAE, managed order entries, and coordinated with delivery teams for accurate deliveries.

Inquiry Resolution: Handled complex inquiries, resolved customer disputes, and upsent products while exceeding customer expectations with timely and effective solutions.

Language Education: Completed English level training up to level 4 at Guide Academy.

Key skills

Technicaland digital support interactions
ProfessionalCustomer Service & Communication Excellent written and verbal communication in Arabic and English Skilled in handling live chat email Empathetic listener with a customer-first mindset and problem-solving attitude Capable of managing multiple chats simultaneously while maintaining high quality Operational & Professional Skills High level of time management organization and multitasking under pressure Strong teamwork adaptability and flexibility in shift-based environments Proven ability to meet performance KPIs: response time quality and customer satisfaction Positive attitude reliability and commitment to continuous improvement

Professional experience

Administrative Specialist
Louis Derma Paris

Directs customer service operations at Louis Derma Paris, managing consumer communications across chat and call channels. Coordinates service delivery for telecommunication consumers by addressing inquiries regarding mobile services and account management.

  • Resolves customer billing inquiries and processes mobile plan activations.
  • Troubleshoots technical issues and provides details on telecommunication products and promotions.
  • Maintains performance benchmarks in call quality, handling time, and issue resolution.
English level atJan 2024 - Jan 2026
Guide Academy
  • & 4 level One.
Corporate Customer Service RepresentativeJan 2022 - Jan 2023
Etisalat.eg
Customer-focused Service ProfessionalJan 2021 - Jan 2022
Etisalat.eg

Managed customer service operations, overseeing inquiry resolution and dispute handling while driving product adoption.

  • Resolved complex customer inquiries and handled disputes within established service standards.
  • Identified upselling opportunities during customer interactions to increase product adoption.
CustomerServiceAgentJan 2021 - Present
Outsourcing Partner CompanyUAE
  • Resolved order-related issues and complaints using phone and chat channels.
  • Coordinated with delivery teams to maintain accurate and timely order execution.
Customer Service Representative
Outsourcing Partner CompanyKSA
  • Responds to incoming subscriber inquiries and resolves service issues according to telecommunications protocols.
  • Processes customer profile updates and logs service requests into the tracking system.

Education

Two bachelor degreesJan 2021
Al-Azhar University

Shariʼa and law

Languages

Arabic · Native